Social Media in 2011: Thoughts From The World

The following is a "guest" blog post - actually, an article that quotes me from TitaniumPR about what is happening, trends and predictions for 2011.

John Lai of Social Media NZ penned the column, it gets an outsider's perspective...enjoy the read...


http://socialmedianz.com/opinion2/2010/12/28/social-media-in-2011-thoughts-from-the-world/

Social Media in 2011: Thoughts From The World


I hope you all enjoyed the Trends series from our writers and guest contributors. It looks like 2011 will see social media embraced by the masses, along with some serious growth in the Android platform, as more and more affordable smartphones hit the market.

I had the opportunity to ask several businesses, agencies and individuals outside of New Zealand what they see as the key social media and tech trends in 2011. I have picked some interesting and thought-provoking answers and am delighted to share them with you below.

Jon Gelberg – Chief Content Officer for BLUE FOUNTAIN MEDIA:

1. A continued expansion of location-based services. 2010 was an explosive year for businesses like Foursquare and Groupon. This will grow exponentially as businesses begin to figure out the most effective ways of marketing through these sites.

2. As social media sites become more sophisticated at gathering personal information, they will continue to hyper-personalize their services. Users will find that messaging directed at them, whether it’s purely social (finding people who share your interests) or business-related (having offers targeted at your specific needs), will be dead-on target.

3. The privacy war will continue to rage, with those trying to take away your privacy the likely winners.


Saverio Mancina – Marketing/Communications Advisor for Hetrick-Martin Institute:

1. Twitter and Facebook will become the new research tool. Key word searches on both allow individuals as well as reporters to quickly discover who is connected to certain topics. The impression remains that the fastest breaking news and insider tips are appearing on social media first

2. Remember that Twitter and Facebook are 24/7. When posting comments on either, remember that you’re reaching a global audience and even more so into 2011 as use of the two communication channels increases around the world. Be mindful of posting at different times of the day/night to capture eyeballs in different timezones.

3. Email is dead. Long live Facebook. 2011 will see the continued demise of traditional email and the increased use of text messages and Facebook messaging as a form of two-way communication.


Richard Harmer – Brand Strategiest for Brady Media Group:

Social media in 2011: We’re going to see immunity set in. People will start getting immune to the “sales” part of “how” companies are using social media. With that said, the here are the trends: More faces – in other words, we will see less “logos” and more real people on the platforms.

1) More specialists – less “college” kids. Companies will hire real PR people that know new media for business.

2) A narrowed focus – companies are studying their audience better. Instead of trying to be “everywhere” they’re going to be where their captive audience is. So, more audience evaluation in 2011

3) Less trying to get “everybody”!! Companies will focus on those they know versus just trying to “spam” those they don’t know.


Jeff Esposito – Public Relations Manager for Vistaprint:

MEASUREMENT – For the past two years companies have been jumping on the social media train. The fad phase is over as social media is serious business. People won’t be able to say look we’ve got a Twitter and a Facebook account and think that their bosses will accept that as success. People will need to figure out how to measure success in traditional and nontraditional ways to show the true ROI. Fact of the matter is that the networks are free, utilizing them on the other hand is a different story.

GEOLOCATION – With the onset of Facebook Places, geolocation was brought to the attention of millions of social users. We will see much more buy in to these systems and a clear winner should emerge in the space.

SOCIAL = REALITY TV – Sure Tila Tequila was a smash hit for a hot minute and there are many YouTubers that have large audiences. It is only a matter of time before someone looking for social media immortality will create a true real-life streaming reality show on a network.

Marc Pitman – A Fundraising Coach:

1. We’ll see a continued integration of social media into normal life. Facebook is still growing quickly. Even those really late to adopt technology are joining some level of social media. And the increasing availability of tablet computers and smarter-and-smarter smart phones will make social media ubiquitous, even for those that dont consider themselves geeks. This is great for charities! Social media costs employee time but little else so it offers a dynamic way to get their story in front of both donors, government funders, and people that dont yet know about their cause. And being able to weave video, text, and images on social media sites lets them tell their stories very compellingly.

2. We’ll see an increase in location-based social media. Foursquare, Facebooks Places, and similar competitors will be increasing used. Whether for the game aspect or simply for the need for location based search help, people will be checking in more often. Yet another boon for charities and small businesses. These tools can literally be put them “on the map.” These let them offer specials and raise awareness with more people in fun ways.

3. Email will see a resurgence. While seemingly old school, outages at Facebook, Twitter, and other social media sites will have charities and businesses scrambling to build their email lists, lists they own, control, and can access even when other sites are incapacitated. As they grow their list, theyll be surprised to find how much more responsive email subscribers can be than theyve experience on other social media.


Paul Macchia – Titanium PR:

1) Trends – I think that social media is a Must Have (not a nice to have) for all companies who wish to drive their business. It is as essential as electricity. For the most part, people’s attention spans – and conditioned mindsets – have shifted from taking the time to pick up a print publication and is now directed at a quick, online, “let’s see what is happening” mode.

2) Engagement and enrapturement. Social media must be a positive lure and offer the reader/viewer/listener a feeling of involvement and contribution. The takeaway is that the audience wants to get something out of it and walk away feeling their time was well spent.

3) It doesn’t matter if you are a consumer or B2B company (business to business as we say here in the USA), EVERYONE at some point IS a consumer outside the office. There is no real divide anymore on how to “pitch” your idea.

4) Finally – Mobile. This is the uniter of everything. Take a walk down a busy – (or even NOT so busy) street. What do you see? Folks staring at their mobile device. Opt-in technology needs to be sharpened to get more “fans” and eyeballs to sites. They will eventually press the “purchase” button.


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As you can see, there are some interesting thoughts in all of this. What are your predictions for 2011?

Now I've Seen Everything --- I THINK? Foursquare---or For Scare?

Mashable had an interesting story today that really made me sit up and take notice..."Astronaut Checks in to Foursquare from Outer Space"

Really?

Call me a jurist who is still out - (there ARE many who are "in") but I still think that Foursquare.com is a good tip off for stalkers and burglars.  We may as well call the up-and-coming popular site,  HeyComeRobMyHouseAndStealAllOfMyPosessions.com  -- especially if you are floating out in orbit.

I often wonder how folks on parole with electronic monitoring bracelets feel about Foursquare, and if they ever share their locations. Seems like it would be a Big Brother Redundancy to some folks, No? (Not me).

On the creative side, NASA Astronaut Doug Wheelock did what any PR person strives for - originality, being a trendsetter and causing a seismic ripple.  We can consider him StarTrek-esque as he, along with Admiral Byrd, Sir Edmund Hillary and Roger Bannister had gone where no man has gone before - albeit with electronic capability.  But Wheelock was able to instantaneously prove and share it with the world (maybe more than 1 world?).  Each of the aforementioned pioneers crossed their respective barriers and made the stratosphere a bit closer.  Social media is doing just that-crossing barriers and bringing people together.

I thought I saw everything, but I will make a social media prediction.  We will soon see a Foursquare post:  "I am in Orbit -- w/2,458 others"

OK, I'm outta here.  But I am not telling you where I am headed.  GPS, Cell Phone and all electronic devices (full disclosure, no ankle monitoring bracelet here) are all off.

But I'll be back --- maybe with Doug Wheelock...

What a 20 Inning Ball Game Can Teach Us About PR

Full Disclosure - I am a Mets Fan.  OK, now that we have that on the table, I witnessed a significant portion of the game this past weekend where my downtrodden and bad luck Mets took on Albert Pujols and friends, and unexpectedly held them scoreless for 18 innings before a runner crossed the plate. Surprisingly (and Happily) the Mets won.

As I sat back and tried to deconstruct the game, I got away from the actual batters and pitchers and my thoughts started turning to PR.

There are many takeaways from that marathon contest which can be applied to our field - some good "To Do's" and other things to avoid.

Let's take a look and draw a few comparisons. 

• Neither team was in the World Series last year, but are from major markets.  The Mets have been meek in their offense and defense, so, essentially their appeal (if they were a company) would be dismissed by a reporter for being too small and uninteresting. Quite the contrary.  Still, there would be reason to pitch them.  My mantra is there is ALWAYS a story.  Sometimes you have to dig way deeper than you expect to find it -- and it's not always the Fortune 100 / 500 / 1000 or 2000 that has the better story.  There are many small creative companies with solid business plans and funding and ideas that people need that have a great story to tell.  Again, look beyond the obvious. The game is played on the field, not on paper.
• After going many innings, both teams were short on pitchers.  In PR sometimes the junior-mid-level team need a boost and often call on senior-level professionals to do media relations. (Another full disclosure - personally, I still LOVE to pitch and never want to get away from it.  It's the # 1 bread and butter skill we all need to carry with us as we rise among the ranks). Tony LaRussa turned to having position players hurl the ball.  Did it work? Sort of.  The Mets weren't able to score off the arm of a second baseman (who hit a Grand Slam the night before).   Jerry Manuel went to his starters in relief.  Mike Pelfrey performed admirably well in the role.  Taking two different directions when the fork was in the road (As Yogi Berra advised, to take it), one "let's make do with we have and capitalize on it" was the winning approach.
• How often that happens in PR.  The preparation and strategy is thought out and after all the wheels are in motion, the press does not take any interest.  What do you do?  Recreate the wheel, the cog, the spokes and make it spin faster for the reporter.  No pun or slander to our fave word "spin."
• An oddity. Relief pitchers batting -- and with bases loaded.  If that was the way the game was decided, it is almost as if you see your competitor getting into a story after you set up the reporter with sources, ideas, client interviews and then see the final output nary a client mention.  Relief pitchers rarely get the opportunity to bat - don't let them beat you.
• The Mets wound up with "The Cover Story."  It took a lot of moving the pieces around and they did everything right.  Well, not EVERYTHING, but you forget all the speed bumps along the way when you see the media portray your company as winner.  The story is the Mets Beat the Cardinals in 20...Those bumps are now as smooth as the Auto Bahn.
• Be tenacious.  Make the reporter know how passionate you are about the client's product/business/service.  Both teams were tenacious to get on the board.  Remember, when the Mets scored, the Cardinals followed in the bottom frame.  Your competition is always pitching the SAME reporter.
• Know the rules and nuances of the game.  There are many advantages and edges you can deploy to get your client noticed.  Often it takes the reporter's hot button and doing some research.  The best baseball managers know the rule book and what they can stretch and what has little bounce in their moves - and their ability to present their case to an umpire.  They need to be convincing just like a PR pro to get the reporter on their good side.  It is incumbent for the PR pro to KNOW their client's business.
• Left On Base - There was a total of 35 men left on base.  Just one needed to score early and the game would have been won.  Think of the many pitches that go out that just sit in an inbox or worse - deleted or in a spam folder.
• And the last thing I can impart - this game is a reminder to always go the distance.  Never give up.  Clients put their faith and trust in us to persevere on their behalf.  Assume you are the owner and put as much oomph and pride in your client's account.  The end pays off.  See Angel Pagan sliding in the picture above?  That's the winning run.

Opening Day - The Excitement! (And for Baseball Too)

Point # 1.  There is always excitement when Opening Day arrives.  No matter who you root for, the thrill of seeing the green grass, the players, the optimism and hope, the thoughts of the Pennant Race - and beating your rivals - becomes part of our DNA once again.

The best part is that the season extends from February spring training through the waning days of October.  A long time to keep the thrill going.

So, this is a PR platform, right?  Right!  Now it's time to wax philosophical, poetic, etc.

As a PR pro, we must bring the same excitement to our work.  Clients know when you are thinking in an off-season mode, trying to do run-of-the-mill campaigns and not putting any power.  In our field, if we can draw a paralell, we need to hit for power and not just hit (to be) "average."  By just going up and taking swings, we fail to advance the runner (client).  By thinking strategically - a few bunts here and there, a few placements, build the buzz - we eventually land our cover stories in our coveted targets.

The key is to think like a manager - no matter what level you are at.  Each of the fielders can be thought of as reporters or editors who essentailly will say "NO THANKS" to your story.  We need to put the ball past them and make that hit.  A convincing swing, a convincing follow-through and show that you CAN get on base.

OK, enough baseball for now.  It's time to pitch my stories.  Let's see, here's a fresh angle -- the reporter is expecting me to put a fastball by him, but I am going to throw him something he never saw before...

As I wind-up...I am expecting to hit this one out of the park.

Play Ball! Good luck in your media relations and strategy.  Show the client how you will get their on-base percentage up.  Control the bat, control the ball.

Point # 2 - Have fun.  This is a great field we are in.

Social Media 2010 – “It’s Like Television in 1946” – But Better

Hey – We’re really onto something here with social media.  Speaking as a long-time PR pro, the best part is that our profession has a lot of influence in how it is used.  Most notable is how we tap our clients to utilize it effectively to obtain their objective – sales, recognition, opinion shaping, brand building, fan clubs, etc.

But we are just in the infancy of it.  As a person who is of a futuristic mind (NOTE: keep this thought when you reach the last paragraph), I am always wondering, “what’s next – how can we maximize what we are doing?”

As I sit here pondering, Social Media reminds me a little bit of what Television was like in 1946.  The only difference in the mindset is, from the get-go, we expect it to grow and get better. 

When Philo T. Farnsworth was finished tinkering around with his invention, he had no realization that the majority of the world would gaze upon it on a daily basis.  Yes, TV brought a lot of excitement when it became available to the public at large, but at the time did anyone think it would go beyond the black-and-white kinescope?

Progress was slow.  First color television was the big barrier, then cable and fast forward to VHS, Picture-in-Picture, Plasma TV, Pay-Per-View, Satellite, High-Definition, TiVo, specialty channels (all-news, all-sports, all religion…) and other cool services.

Social media is providing the same buzz (without rabbit ears or antennas – or for that matter, wires) and is transcending the way us digital peeps communicate in 2010.

There’s a line from the Little Rascals when one of the kids says to Stymie who is attempting to control a runaway vehicle, “Hey Stymie, where are you going?” He innocently replies, “I don’t know, but I’m on my way.”  This is how we have to look at social media. 

Like the **GULP** dot-coms, there will be survivors and shakeouts.  Take a look at the graphic accompanying this blog.  Realistically, I expect only 20% of these logos to be in existence in the next 3 years.  Too many “me too” sites and services.  If they serve a niche audience, great, they will have a following, but chances are funding, practicality and user indifference will be influential in placing a toe-tag on those that lack the Darwinian survival skills (aka 404).

Television in 1946 and Social Media 2010 share something in common – captive audiences.  While we aren’t watching Westerns or Serials, our engagement is based on a quick message (Twitter) and personalization (too many sites to cite), which stems from common interests, but YOUR way.  Video, text and user control are the appealing aspects of social media and it’s 24/7. 

So, where does this lead us?  More options, more services, more personalization?  One can only wonder what a blog post will be sixty-four years from now: “SomeCoolFuturisticThing in 2074 is like Social Media in 2010.”

I plan to stick around to witness – and write about it; perhaps send it via telepathy, that is, if the chip inside my head needs upgrading – and my friends on other planets can access their Galaxy Version of their Facebook account.  If any of the media have their transponders turned off, well, you may miss (Again!) another good story.

Yogi Berra was right.  The future ain’t what it used to be.

Who Dat? Is it a New Hire or is it a CEO as….Undercover Boss?

Immediately after the Super Bowl, when most of America is schnockered and full of the euphoria of a win, or doldrums of a loss, CBS launched the premier of Undercover Boss (full episode here).

Let’s face it; many of us (I can’t stand it either, but there are fans of American Idol and Real Housewives out there) are tired of reality programs with useless values (and minimal relation to their real lives). Can viewers really learn from some of the topics and antics of the majority of the contestants?

Undercover Boss really gets to the heart of the matter.

Larry O’Donnell, President & COO of Waste Management is the PR pro’s dream. A C-Level executive who actually knows – or, let’s say in this instance, NOW KNOWS – as he experienced a day in the life of the worker bees in his company. For one week, he shucked the luxuries of his professional and personal life, left the corner office, and got a firsthand look (AND appreciation) at what everyone in his company does. He was on the proverbial battlefield in combat vs. sitting in a cushy chair at command center.

Often in our field of PR, we are working with executives who have great ideas to propel their business model and company to profit. But their vision comes from afar and they really aren’t at 20/20 when the bubbles hit the surface. Many of them come from a business background without direct experience in the day-to-day life of the rank-and-file employee. Larry was one such executive. He didn’t realize that many of his policies on his watch were the cog of employee unhappiness and strife. Essentially, he was asking “Who Dat?”

Is it a flaw of Corporate America? Hard to say. If a company is very big, it is virtually impossible to be involved with every facet, but it’s a management defect if you don’t care or attempt to drill down. (A nice story of an executive, Gordon Bethune, Continental Airlines, who did visit employees: http://www.nytimes.com/2010/01/03/business/03corner.html  ) In a smaller company, with everyone on site in one location, it almost becomes imperative for the top executive to get MORE involved. Undercover Boss as a program is good validation of extrapolation best practices.

Larry, posing as “Randy” at several Waste Management venues across the US, got his hands dirty, his pride sullied, his handkerchief wet (with tears) and experienced many A-HA moments. Let’s take a quick look:

• One region docked workers 2 minutes for every minute they were late to punch in.

• A supervisor, Walter, who went to dialysis 3x a week. Walter really wanted to help other people with the same problems. (In an ironic twist, Walter “fired” Randy because he couldn’t get enough trash in the bags in an allotted time. From a second view, a CEO was too inept to do a menial job).

• Witnessed how Jaclyn, a woman who had a series of medical problems - 5 types of cancers before age 29 - was a huge multitakser with high energy. She even invited him over to meet her family and have dinner on his “first day.” They were struggling to keep their house.

• Cleaning Port-o-Let toilets at an amusement park in Texas, he was amazed that his supervisor had a lot of pep and enjoyed what he was doing. He took a not so fun job and turned it into a positive experience. His comments on doing the job were “This is a lot more to his than I really thought. ” His supervisor said he needed to be faster and clean on average 15 of these standalone stalls per hour to be efficient.

• Saw that Janice, a female garbage collector had a lot of friends along the route, yet had to rely on a – forgive me dear reader – a pot to pee in. One poignant moment was when Karen, a disabled woman paid tribute to Janice with a little ode. It particularly hit home as Larry has a daughter with special needs.

So, throughout his experience, Larry showed a bit of humbleness along with physical and mental weakness. He actually saw that people are hard workers and not just numbers or cells with dollar signs in an Excel sheet.

Larry came to an epiphany to change the way they do business. He would investigate many of the present bad policies which he implemented and get the employees more involved, have input and help them charter a course to rise in their careers.

As we all know, PR can creates a favorable view of a company both internally and externally. If I were a CEO I would want that to mirror that people WANT to work here and that companies WANT to do business with us. For PR practitioners, this is a great example of what can be learned by upper management. A telltale comment: “I had no idea this job was physically demanding and mentally exhausting.”

I would challenge all CEOs that you represent to take some time to get to know the employees, their roles, their true feelings. There can be many stories generated and best practices gleaned that the media would never otherwise know about. Corporate messages can be tweaked a bit better and you will help propel the image of your company a lot better. In the mean time, I think CBS is on to something.

Personally, I’m hooked.

J.D. Salinger + PR = A Study of (Anti) Social Media

J.D. Salinger was indeed the bizzaro factor for public relations.

A man of great writing talent, he was able to capture his reader's attention and make them want more. All with words. (We as PR folks should be envious!).

Authors want to sell books, have them fly off the shelves and get royalties. Then, the logical step is to write more based on the success of that first novel. The passion to write is contagious. For Salinger, the art of writing and the personal satisfaction it brought him was why he was doing what he did.

Early on Salinger followed that course of PR recognition, but hit a major tsunami when Shirley Blaney, a high school student wrote an interview with him and put in some personal info in The Daily Eagle. J.D. took the proverbial scissors and severed himself from the world.

As a man in reclusion, he wielded a lot of power what could be said about him. It was impossible to adapt any of his work, put his image on a T-shirt or do anything commercial. HE seemed to control the press. Witness the only interview he gave in the early 80s and from what details I have, it was a short one with The New York Times.  Mr. Salinger was quick with the lawsuit too, protecting his name, image, and writings.  As a matter of fact, he was rarely photographed and this picture that accompanies this blog is one of the few that are found on an Internet search.

Yet, the Salinger mystique built an empire of fans who just craved, craved, craved - and never caved. Every word he wrote was coveted. When you don't hear from someone for a long time, especially one who had prominence and the limelight, the natural inclination is "Out of sight, out of mind." Here it worked the opposite.

From a PR draw, it was a reverse vacuum. The more reclusive, the more we wanted to know.  In an ironic twist, Facebook has a fan site.  Social media meets an anti-social icon.

Interestingly, we can tie a link here to the newly launched iPad.  (Besides that poignant part of iPad being born and J.D. dying) Steve Jobs has created a product line, the i-EVERYTHING and after the initial launch to market, draws a cult following with users, fans asking the predictable, "What's next?"  The response that comes back is an unexpected product.  I'll leave the bells and whistles for the iPad for the techies, but what I saw of it is extremely cool. Much like Salinger's writings.

In the mean time, iPad is embracing social media - the launch was covered live by many tech blogs.  Salinger, when he made a rare appearance somewhere, was relegated to one line, often in the past.

So, what can we learn from J.D. Salinger's mystique and apply it to PR?  Simple. Keep your audience and fans hungry.  Be accomodating and keep your offering relevant and in the limelight.  And, most important, communicate to your client that without engagement, you will lose fans and customers.

Salinger was the lone exception to the rule, and he pulled it off flawlessly.  Let's take notice over the next few days what develops around the mystique of Salinger.  Will there be people close to him "spilling the beans" or will it be another story shrouded in mystery?

Either way, we want to know!